Overview

Project Duration: October 2023 – December 2023

The Product: Library Link is a mobile app designed to improve the public library experience by enabling users to access library collections, book services, manage their accounts, and view upcoming programs—all in one place.

The Problem: Patrons need a quick, accessible way to manage and access their library services.

The Goal: Empower patrons with a seamless, inclusive, and digital connection to library resources and services.

My Role: UX Designer & Researcher

Responsibilities: User Research, Ideation, Wireframing, Prototyping

User Research & Insights

Methods: Conversations with public library users

Pain Points Identified:

• Lack of mobile access to library services
• Difficulty booking reference appointments
• Lack of awareness about library events
• Poor account management features on current platforms

Persona Highlight:

John: Limited tech experience and needs reliable, clear support for accessing services

Design Process

Wireframes

Initial paper wireframes explored different layouts for staff profile pages and booking options. Digital wireframes emphasized simplified booking navigation and staff profiles with key details.

Low-Fidelity Prototype

Created to test overall user flow. Issues identified included redundant icons and lack of virtual feature visibility.

Usability Testing

• Round 1: Self-testing revealed the need to highlight virtual features and fix icon misdirections.
• Round 2: Peer feedback indicated the need for a login screen and more complete user flows.

High-Fidelity Design

Accessibility Considerations:

• Alt text for all app images
• Maintaining strong color contrast and font size consistency
• Adjustments for readability in profile subpages

Takeaways

Impact: Users found the app highly interactive without being overwhelming. One peer reviewer praised the navigation, layout, and complete user flows.

What I Learned: Effective UX requires iterative design and detailed attention, especially when developing complex flows like staff booking systems.

Next Steps

1. Refine Home Bound service pages
2. Conduct another round of peer feedback
3. Expand digital and remote service offerings